This service connects you with a qualified BSL interpreter, who will then connect the call to us, making it easy for you to communicate in sign language. You can access InterpretersLive! on your smartphone, tablet, or computer.
- Click here [connect.interpreterslive.co.uk] to contact us in BSL.
- Find us on the InterpretersLive! directory. [interpreterslive.co.uk] Search for 'Circle Health’ in the company directory to call us for free.
- Alternatively, download the InterpretersLive! app from the App Store [apps.apple.com] or Google Play [play.google.com].
- If you have a technical problem with InterpretersLive!, view their FAQ’s [interpreterslive.co.uk] or contact them [interpreterslive.co.uk] via your preferred contact method.
If you need additional support to communicate, require an interpreter, or require information in alternative formats, please get in touch with your local Circle Health Group hospital and we will be happy to arrange this for you. Please note that family members are not permitted interpret clinical information, so if you are planning to bring a friend or family member to help you translate information at an upcoming appointment or admission, please let us know in advance so that we can arrange an interpreter for you.
Please do the following to request communication support or information in alternative formats:
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If you have an appointment booked or an upcoming admission at one of our hospitals, contact the hospital using the details provided on your appointment or admission letter.
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If you don't have a scheduled appointment or admission at one of our hospitals, contact our enquiry centre via telephone on 0808 189 5738, via Live chat or our enquiry form.
If you have a disability and need us to support you with reasonable adjustments:
- You have an appointment booked or an upcoming admission at one of our hospitals, contact the hospital using the details provided on your appointment or admission letter or click here to find more information about your hospital.
- If you don’t have a scheduled appointment or admission at one of our hospitals, contact our enquiry centre via telephone on 0808 189 5738, via Live chat or our enquiry form.
WCAG 2.2 AA compliance
We are committed to achieving and maintaining WCAG 2.2 AA compliance across our main Circle Health Group website. While parts of our website are not yet fully compliant due to legacy code and features, we continue to ensure that all new developments and enhancements are designed and implemented with accessibility at their core. Our ongoing efforts reflect our dedication to creating an inclusive and user-friendly experience for all.
We tested the website screens to meet ‘AA’ WCAG 2.2 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse, Axe and Browser Stack accessibility tools.